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Cargo Shipping Containers

FAQS

Frequently Asked Questions:
 

What are freight forwarding services in the UK?

Freight forwarding services in the UK involve organising the shipment of goods from one location to another on behalf of clients. A freight forwarder acts as an intermediary between shippers and transportation services, ensuring efficient and secure delivery of goods.
 

What is a freight forwarder?

A freight forwarder is a professional or company that offers global freight forwarding solutions, including arranging transportation, handling customs documentation, and managing the overall movement of goods. They use their expertise and extensive network to streamline shipping processes for businesses and individuals.
 

What services does our freight forwarding company offer?

We provide a comprehensive range of services, including:

  • International air freight forwarding

  • Sea freight services worldwide

  • European road freight solutions

  • Express transport

  • Customs brokerage services in the UK

  • Warehousing and fulfilment solutions

  • Project cargo management

  • Pet travel

  • Hand carry services

  • 24/7 freight forwarding services
     

Where are we based, and do we handle global shipments?

Our head office is located in Witham, Essex, and we also have an office in Manchester, situated within the World Freight Terminal of Manchester Airport. We specialise in import and export freight services and have established connections with partners in over 150 countries, enabling us to manage logistics anywhere in the world.
 

Can we handle both small and large shipments?

Yes, we cater to a diverse range of shipping needs, handling both small and large shipments. Whether you are a local sole trader or a multinational corporation, we offer customised freight solutions for businesses to meet your specific requirements.
 

How do I get a quote for my shipment?

To obtain a quote for our freight forwarding services in the UK, please fill out our online quote form or contact our customer service team directly via phone or email. Provide details such as shipment origin, destination, dimensions, and weight for an accurate quote.
 

What documents are required for international shipping?

The documents typically required for international shipping include:

  • Commercial invoice

  • Packing list

  • Bill of lading or airway bill

  • Export licence (if applicable)

  • Import licence (if applicable)

  • Customs declaration

Our team can guide you on the necessary documentation based on your specific shipment.

How do you ensure the safety of my goods during transit?

We prioritise the safety of your goods by employing best practices in packaging, using reliable carriers, and monitoring shipments throughout the transit process. Additionally, we offer insurance options to provide further peace of mind for our reliable freight forwarding company services.
 

What are our shipping options for international freight?

We provide several shipping options for international freight, including:

  • Air freight: Fast transit for urgent shipments.

  • Sea freight: Cost-effective solution for larger shipments.

  • European road freight solutions: Reliable options for regional transportation.
     

How long does international shipping take?

The duration of international shipping varies depending on the mode of transport and the destination. Air freight typically takes 1-7 days, while sea freight may take several weeks. For specific timelines, please consult our customer service team.
 

Do we provide customs brokerage services?

Yes, we offer customs brokerage services in the UK to facilitate the clearance of your goods through customs. Our experienced team ensures all necessary documentation is correctly handled to avoid delays.
 

What are your rates for freight forwarding services?

Our rates for freight forwarding services vary based on factors such as shipment size, destination, and mode of transport. For a detailed quote, please contact us with your shipment specifics.
 

Can you handle hazardous materials?

Yes, we are equipped to handle hazardous materials. Our team is trained in compliance with regulations and safety standards to ensure the safe transport of such goods, making us your go-to freight forwarding experts in Essex.
 

What happens if my shipment is delayed or damaged?

In the event of a delay or damage to your shipment, our team will communicate with you promptly to resolve the issue. We will investigate the cause and provide solutions, including potential claims processes if applicable.
 

Do you offer warehousing solutions?

Yes, we provide warehousing and fulfilment solutions to support your logistics needs. Our facilities in Witham, Essex, are equipped for secure storage, inventory management, pick and pack services, and fulfilment.

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